Why was my payment declined?

Occasionally our payment provider will flag a card as a security risk, even when it’s not which could be why it’s coming up as declined. It’s nothing to do with your card, just really outdated banking systems.

Our best suggestion is to try the order again using a different card, or, checking out using PayPal. You don't need an account already set up with them to do so, just the card you're wanting to pay with, and this should get your order through no problem.

If you’re still having trouble, click the Ask Our Angels button below to get in touch with us.

Got another question?

Send your question to one of our lovely Helpdesk Angels who are ready and waiting to assist you in any way they can.

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