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Help with your order
Postage
Your account
Issues with your order
- An item was missing from my parcel
- Can I add an item to my current order?
- There’s something wrong with the item I've received
- I didn't receive an order confirmation
- Can I make changes to my book after I’ve ordered?
- I opted to "Skip To Print", can I still make changes to my order?
About our products
Lost My Name
- Can I change the story in any way?
- What is the story about?
- What age are the books appropriate for?
- Can I buy the book in another language?
- Can I customize the boy or girl characters?
- Is the book length the same for every name?
The Incredible Intergalactic Journey Home
- The map for my address isn't right
- What's the story about?
- How does it work?
- Can I get the book if my country isn't listed in the options?
- What age is The Incredible Intergalactic Journey Home best suited for?
- Can I see exactly what my book will look like?
Printing & packaging
- ★ Are the books hard cover or soft cover?
- Where are your products made?
- Can I purchase a gift card?
- How big is the book?
- Will the receipt be left out?
- How will my book be packaged?
Customization
The Amazing Alphabet
Pricing
Discounts
Costs
Ordering
Placing an order
Returns policy
Shipping & Delivery
Delivery
Shipping
About our company
About us
Press
Careers
Most popular questions
Promoted articles
Got another question?
Send your question to one of our lovely Helpdesk Angels who are ready and waiting to assist you in any way they can.
Ask our angelsFeedback & suggestions
We value all your feedback and suggestions. It helps us make our products even more amazing, so do get in touch!
Send us feedbackShow us some love!
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Sarah
9th April 2015
So in love with these books! My girls got to discover theirs last night.
Amanda
23rd April 2015
He was thrilled when he realized the little boy was him!
Alison
5th May 2015
My daughter loves her book! Her eyes lit up when she saw her name.
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